How can we help
Ordering & Product Info
Are your pieces ready to ship or made to order?
Our assortment includes both in-stock and made-to-order pieces. Décor items are typically stocked in our warehouse and ship quickly, while items such as furniture, lighting, mirrors, and rugs may ship directly from our suppliers. Lead times vary by product and are based on availability—we’ll always provide updates once your order is placed.
Can I change or cancel my order?
Orders can be canceled within 24 hours at no charge. Cancellation requests may be accepted up to 48 hours, however after this point, orders are considered final sale and cannot be canceled. Please note that backordered items are not eligible for cancellation.
Why don’t some products show a price?
Some items require custom shipping quotes or are sourced through specific vendors. If pricing is not listed, please reach out and we’ll provide full details along with an accurate quote.
Sizing & Spaces
How do I choose the right size furniture or rug?
We always recommend measuring your space carefully and considering layout before purchasing. Be sure to confirm that items will fit through entryways, staircases, and into the intended room. If you’re unsure, we’re happy to help guide you through sizing and selection.
Do you offer custom finishes or sizing?
Select furniture pieces offer customization options, including finishes and materials. Availability varies by vendor—please contact us for details and we’ll walk you through what’s possible.
Shipping, Delivery & Returns
Where do you ship?
LC Design Co. Shoppe currently ships within Canada.
How long will my order take to arrive?
- In-stock décor items ship within 2–3 business days and typically arrive within 5–7 business days.
- Lighting, mirrors, rugs, and larger items ship directly from our distribution partners. You’ll be contacted within 48 hours of placing your order with an estimated delivery timeframe based on availability and location.
Please note that delays may occur during busy seasons, holidays, or due to external factors beyond our control.
Do you accept returns or exchanges?
We accept returns on select items under the following conditions:
Please see our full Return Policy here.
- Small décor items may be returned within 14 days of delivery for a full merchandise refund
- Items must be in original packaging and in unused condition
- Return shipping is the customer’s responsibility
- Original shipping costs will be deducted from the refund
Please contact us at info@lcdesigncoshoppe.com for return approval before sending anything back.
What if my item arrives damaged or wrong?
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll review and coordinate a replacement or repair depending on the situation. Retaining original packaging is required for all damage claims.
Design Services
Do you offer interior design help?
Yes we offer interior design services for both single-piece sourcing and larger spaces. Our team can help you make thoughtful, cohesive selections that work beautifully in your home. Learn about our interior design services here.
Can you help virtually?
Absolutely. We regularly work with clients virtually, reviewing photos, layouts, and inspiration to provide tailored recommendations. Visit LC Design Co. Interiors.
About the Shop & Experience
Where is LC Design Co Shoppe located?
We are located at 1984 Regent Street Unit #126, in Sudbury, Ontario.
What are LC Design Co Shoppe’s hours?
For up to date hours of operation please visit our contact page.
NEED MORE HELP
Still wondering something not covered above?
We’re happy to help - just use the contact form or reach us
at hello@lcdesigncoshoppe.com. We read every
message.